Administer and document basic account activity and execution per NFFG process and procedures and FINRA, NASAA, SEC regulations Conduct periodic review of accounts to communicate account status, explain activities and keep clients aware of new offerings Develop a beginning pipeline of internal/external referral sources in compliance with Navy Federal policies and procedure

Provide support to assigned department; may work on small projects or portions of larger projects Support business strategy and initiatives within the business unit and/or across the organization Assist and collaborate with various levels of staff to accomplish tasks/assignments Perform research and data analysis; may include quantitative and/or qualitative analysis Maint

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Identify and assess risks to develop and execute a risk based audit work program Occasionally act as Auditor In Charge on audits of lesser risk/complexity, providing guidance, coaching, and direction to Internal Audit staff regarding N

Analyze subpoena documents received and compare with existing Navy Federal records to identify impacted member account(s) Identify, research, and interpret applicable Federal and state laws pertaining to request received Analyze information requested to assess scope; ascertain appropriate resources to efficiently obtain records Escalate high priority and high risk request

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Identify and assess risks to develop and execute a risk based audit work program Occasionally act as Auditor In Charge on audits of lesser risk/complexity, providing guidance, coaching, and direction to Internal Audit staff regarding N

Lead the Analytics Center for Enablement partnering with data scientists, data engineers and product managers to deliver BI and Analytics solutions. Set the strategic vision and technical product roadmap for BI & Analytics, ensuring alignment with partner teams and business objectives. Work with product teams and business users to understand and address their data and ana

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Provide talent acquisition consulting and expert advice to key stakeholders across the enterprise Partner with key stakeholders to develop the long term strategic direction and roadmap for the future workforce Direct the development of TA delivery strategies and resources to support the evolving staffing models aligned to business line future staffing needs; ensure measur

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Collaborate with a cross functional team to define and launch new and innovative member communication decisioning strategies in Pega Customer Decision Hub (CDH) Streamline the execution of program priorities while maintaining the conceptual and technical integrity of the next best action taxonomy, strategies, actions and treatments for the Scrum Team Lead, influence, and

HPE Nonstop System Administration and Support FIS Connex ATM/DEBIT Card System Processing performance management After Hours On call support for HPE Nonstop Systems and Applications Nonstop File System configuration and management to support application processing Nonstop Systems Performance Analysis Full life cycle project management Establish and lead project teams Deve

Oversee the coordinating, reporting, and supervising the testing of ICFR and ITGC controls with ICFR impact Oversee all non IT related risk functions within regulatory and financial (ICFR) risk domains Liaise with Enterprise Risk Management, Finance Risk Management, external and internal auditors, legal, regulatory compliance, and policy regarding ITGC with ICFR and ICFR

Develop the design and build of business intelligence solutions including requirements gathering, design, production implementation and maintenance for the Corporate Activity Based Costing (ABC) system Develop and recommend development of dashboards, customized reports and scorecards based on business requirements Load data marts via common schemas (e.g. Star/Snowflake) u

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t