Supervisor, IT Technical Support
North Charleston, SC 
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Job Description
Supervisor, IT Technical Support
Job Locations US-SC-N. Charleston
ID 2021-6166
# of Openings 1
Category IT Support
Clearance Tier 3 - Secret/ADP II
Responsibilities
    Manage, operate, maintain and support Windows systems through ongoing preventive maintenance, patching, system administration, and customer service
  • Lifecycle systems O&M services, backup, and recovery experience
  • Manage user access through account and privileged user management
  • ACAS experience, with IAVA patching for Microsoft patches and 3rd party
  • Manage Tier I, II, and III customer service requests
  • Incident, Problem and Knowledge Management for system activities
  • Maintain local Windows boxes and laptops to include maintenance, imaging, software installation and configuration
    • Desktop Application Support such as MS Office, email and other user applications
    • Maintain printers and other peripheral devices
    • Network troubleshooting and diagnostics for Cisco devices
Required Experience/Qualifications
  • Degree Required/Equivalent Experience w/o degree: BS and 3-5 yrs of experience, AS and 5-7 years of experience, or 10+ years of experience
  • Certification Requirements: Security+ CE required and one other common computing environment certificate
  • Knowledge of Desktop Application Support such as MS Office, email and other user applications
  • Maintainenance of printers and other peripheral devices
  • Network troubleshooting and diagnostics for Cisco devices
  • Windows Server 2012 R2
  • Windows 10
  • Basic understanding of networking protocols
  • Customer and Desktop Support
Preferred Experience/Qualifications
  • Able to make recommendations to purchase hardware and software
  • Coordinate system installation
  • Provide backup recovery
  • Windows Server 2016
  • ACAS
  • Active Directory
  • Maintain local Servers and workstations
Special Requirements/Security Clearance
  • Active Secret Clearance required
  • Travel Requirement: up to 10%
Physical Demands
  • Ability to lift 25 lbs
  • Ability to stand, sit, walk, reach, kneel, and/or crawl in order to install/troubleshoot systems

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An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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