Training Program Specialist
Hilton Head Island, SC 
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Posted 1 month ago
Job Description
Job Description

Hargray’ s Mission – To Envision and deliver customer delight

Are you passionate about making a difference in people’s lives? Do you enjoy a fast-paced work environment? Then you should join the Hargray Communications team as a Training Program Specialist.

 

General Description of Position: Responsible for the design, development, delivery, coordination, and maintenance of a portfolio of training programs to include but not limited to technology software, products, business processes, and change management.

 

Duties & Responsibilities: 

  • Create and conduct in-person, virtual, and on-line training during the implementation of new systems for current colleagues and provide additional on-going training as needed to ensure a successful use and adoption
  • Partner with Subject Matter Experts, Project Managers, and peer trainers to ensure that we meet the needs of end-users
  • Incorporate feedback to improve and expand training offerings
  • Document system functionality and business processes to support the development of training programs
  • Create and maintain training content, supporting documentation, and knowledge base materials
  • Coordinate and oversee the overall user training schedule for multiple training offerings in collaboration with operational leaders
  • Participate in and provide input to digital transformation team, especially from a colleague training perspective
  • Create measurable learning objectives for all training content, develop needs assessments for the organization, and measure the overall effectiveness of training offerings
  • Conduct assessments to measure the effectiveness of all training courses within the designated portfolio
  • Contribute and maintain training content, events, and reports in the Learning Management System (LMS). Produce and acquire comprehensive, in-depth systems training materials, and deliver and coordinate training for multiple products
  • Coordinate with vendors to provide training sessions, continuous education, and certifications
  • Coordinate training activities to include scheduling and course logistics
  • Report to upper management progress and success of work on a full suite of portfolio training
  • Perform other duties as assigned

 

 

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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