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As a Customer Service Lead, you have tremendous influence over the quality of service that CreateSpace publishers receive. Among their many duties, Leads coach performance, monitor team productivity, define internal processes, and identify opportunities for an improved customer experience. Each Lead is responsible for the performance of a 10 12 person team. Success in this role requires a customer
Posted 1 day ago
The Quality Assurance Associate will quickly analyze print book file quality and make decisions based on specifications and instructions. The QA associate is responsible for final file quality and should be able to accurately determine whether something passes or fails according to specifications, have strong attention to detail, and the ability to adapt to updated instructions. The candidate shou
Posted 1 day ago
The Kindle Content Quality Assurance team (QA) is seeking a Quality Process Specialist who shows strong ownership and enjoys creating processes that improve the content provider experience. The role will support multiple lines of business (CreateSpace, Kindle Direct Publishing, Amazon Video Direct, and Author Central), and use subject matter expertise to create standardized processes and write cus
Posted 1 day ago
Reporting to the Technical Services Manager, the Technical Services Lead is responsible for managing the day to day workflow and performance of the Technical Services (TS) department, investigating escalated cases, identifying and reporting trends to improve the customer experience, leading and participating in projects, and managing the on boarding and training of new TS associates. The Technical
Posted 3 days ago
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