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This position is responsible for assisting existing customers inquiring about products or services, using company and client provided materials, guidelines, and policies. Description Essential Duties and Responsibilities (Other duties may be assigned) Must be comfortable making outbound calls to upgrade, offer promotions, retain customers, or gaining customers back. Active listening; guiding the c
Posted 9 days ago
The Customer Service Agent serves as a direct point of contact for individuals registering for federal assistance and seeking relief program referrals through multimodality applications; phone, live chat, email, and social media. This is a temporary position. Description Duties Interview individuals with patience, thoughtfulness, and courtesy to determine needs, and provide instructions and/or ref
Posted 16 days ago
This position reports to the Director of Trainer, and is responsible for the training of call center representatives. Description Essential Duties and Responsibilities Train telemarketing and customer service staff to both internal and client standards and performance objectives Confer with management and employees to gain knowledge of work situations which require training Write routine reports a
Posted 16 days ago
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