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The Claims Quality Analyst is responsible for technical, product and process support for Claims associates. The primary function of the position is approving claims and providing quality feedback to the associates on a daily basis. This position also includes the responsibilities of assisting in various projects; providing one on one training with Claims associates; and assisting the Team Leader a
Posted 10 days ago
The Customer Service Manager is the key person responsible for developing and maintaining an excellent service culture. The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non exempt Customer Service Representatives (CSRs). In addition to ensuring that all department phone service and transaction metrics are met or exceeded, the indi
Posted 17 days ago
This position serves as the primary subject matter expert for all life claims during the contestability period, handles the review of lapsed claims and manages new waiver processes. RESPONSIBILITIES Investigates contestable claims to verify information provided on the insurance application. Investigations include ordering and reviewing medical records, criminal record reports, driving records, aut
Posted 17 days ago
The purpose of this position is to ensure incoming and outgoing mail for policy holders, producers, and internal customers is delivered timely and efficiently across both Lynchburg campuses. RESPONSIBILITIES Accurate handling of producer and policy holder mailings. Audit of producer and policy holder mailings. Pick up and deliver mail on both campuses. Ensure integrity of customer records. Perform
Posted 17 days ago
The Chief Medical Officer is a key member of the US Life Senior Executive Operations team, engaged in defining the overall business strategy and direction of the organization. This position leads the overall clinical vision for the organization and provides clinical direction to US Life Insurance's Long Term Care (LTC) Claims and Underwriting departments, with possible expansion to other lines of
Posted 17 days ago
Provide overall design direction for transformational process improvements, execute on system initiatives, and be accountable for productivity improvements for the LTC Customer Service organization. RESPONSIBILITIES Defines, develops and provides information and analysis to drive the decision making process and support business operations for internal and external customers. Motivates and directs
Posted 26 days ago
The Lead Life & Annuity Claims Representative is responsible for technical, product, and process support for the Claims department. The associate interacts with Reinsurers, Accounting, Finance, and Compliance to meet objectives. RESPONSIBILITIES Perform daily interface balance of Life and Annuity Claims systems to the Enterprise Wide Disbursement (EWD) system. Perform daily balance of EWD manual a
Posted 30 days ago
Position will be responsible for developing web services to Genworth's admin systems, and will be working in an agile team building an unified desktop experience for our customer service representatives. The postion reports to the Enterprise Services group, building upon the Java web services platform. RESPONSIBILITIES Lead and/or participate in the analysis and design efforts in support of applic
Posted 30 days ago
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