At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position will comply with bank and investor guidelines with portfolio and investor mortgage loans, conducting required functions for special asset management. .

Essential Responsibilities:

• Executes claims and reporting tasks to safeguard the bank's interests by:
  • Adhering to guidelines set by investors, guarantors, and regulatory entities for accurate reporting
  • Managing audits conducted by TENA and third party HUD quality control
  • Successfully resolving claim disputes brought by mortgage insurance, guarantors, and investor loan entities
  • Administering insurance claims for both partial and total loss scenarios
• Overseeing the workflow for maintaining Other Real Estate Owned (OREO)
• Assists with conducting reviews, preparing write-ups, and managing charge offs and write downs
• Facilitating release requests by preparing, reviewing and distributing relevant documentation
• Supporting the collection and servicing staff by performing additional duties when required.
• Other duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion

Education, Training and Requirements:

• High School Diploma or GED required
• Work evenings, holiday and weekends as needed

Skills:

• Proficient reading, writing, and grammar skills
• Excellent mathematical skills
• Thorough knowledge of Excel
• Able to demonstrate ability to analyze data from reports/workbooks
• Proficient communicative skills
• Highly organized; results driven with competency to meet demands of proficiency, effectiveness, and efficiency
• Must be collaborative, have the ability to adapt and reprioritize, and have an independently objective mindset
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility

Experience:

• Minimum of two (2) years Collections or Servicing experience preferred

Hours: 40 hours/week; Monday-Friday 8:00-4:30; some evenings, weekends and Holidays may be required

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

Community Bank System, Inc. will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department: employment@cbna.com