Recognized by the city of Alexandria as a Gold Employer, State Department Federal Credit Union is committed to providing the very best in opportunity and professional development. Headquartered in Alexandria, Virginia with assets exceeding $2.8 billion dollars, we recognize that our people make it happen.

We are dedicated to attracting and retaining top talent to ensure our continued success. Our legacy of exceptional service not only reaches the members we serve, but SDFCU employees. Through internal training and workshops, professional strengths are cultivated, and employees are given opportunities for advancement. Do you have what it takes to join our dynamic team? Enjoy competitive salaries, outstanding Health, Dental and Vision insurance within the first 30 days of service, matched 401(k) plan with up to 4% SDFCU contribution, tuition reimbursement, and monetary travel compensation.

The State Department Federal Credit Union is in search of a Regional Branch Sales and Service Manager who occupies a pivotal role, entrusted with overseeing sales performance, service delivery, and operational efficiency within the dynamic landscape of a credit union. With a focus on achieving outcomes, the individual guides and mentors the retail team to surpass sales targets while maintaining an exceptional service standard for members.

In addition to these duties, the selected candidate will take direct responsibility for the State Department Branch and the Charleston branch, which are crucial locations within the network. They will also prioritize building a strong rapport with the credit union's largest SEG.

Required Skills and Competencies:

* Minimum of 7 years of similar experience at a credit union, bank, or other financial institution.

* Proven track record of success in sales management and coaching, preferably within the financial services industry.

* Sound knowledge of banking products, services, and regulations, with the ability to convey complex information in a clear and understandable manner.

* Analytical mindset with the ability to interpret data, identify trends, and make strategic decisions to drive performance.

* Customer-focused approach with a commitment to delivering exceptional service and building long-term relationships with members.

* Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

* Flexibility to adapt to changing priorities and business needs, demonstrating resilience and problem-solving skills.

* Proficiency in Microsoft Office applications and other relevant software tools, with the ability to learn new systems as needed.

* Bachelor's degree in business, finance, or a related field preferred, or equivalent work experience in a similar role.