Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

The Enterprise Applications & Analytics team is part of corporate IT. It is responsible for supporting, developing, managing, and enhancing the set of enterprise applications, which are the platforms that deliver Medallia's business processes. The group focuses on engagement with the line of business to continue calibrating solutions that best fit Medallia's business needs. In addition, it focuses on designing, developing, and deploying an enterprise decision support system to provide enhanced reporting and analytics capabilities.

We work in a fast-paced environment and are looking for someone who can hit the ground running, managing multiple responsibilities and projects while producing high-quality work.

Medallia seeks a dynamic individual with a unique blend of business acumen and technical prowess. This role requires a strong foundation in the Salesforce.com platform and the ability to partner with various business lines to provide innovative solutions. The ideal candidate will have the opportunity to showcase their creativity and innovation in developing new approaches for enterprise application integration, workflow automation, performance optimization, and overall solution management, particularly within the Salesforce platform.

• Collaborate closely with stakeholders from various business units to gather, analyze, and translate business requirements into actionable Salesforce solutions.
• Design and develop comprehensive Salesforce technical solutions and customizations that meet business needs effectively.
• Experience bridging the gaps by providing development support as needed and contributing to the technical aspects of projects.
• Exercise sound judgment and decision-making abilities by actively participating in solution discussions to provide valuable insights that significantly contribute to the success of projects.
• Engage in cross-functional collaboration with stakeholders from diverse teams to ensure project alignment and successful delivery within established timelines.
• Foster open communication channels between technical and non-technical stakeholders, ensuring clarity and understanding of project objectives and deliverablesDevelop and conduct rigorous testing of Salesforce solutions to ensure functionality, reliability, and alignment with business requirements.
• Stay abreast of Salesforce's best practices, industry trends, and emerging technologies to drive continuous improvement and innovation within the Salesforce ecosystem.
• Build and demonstrate Sales Cloud solutions in Salesforce to support lead-to-cash processes.
• Provide input on the future vision and strategy for Salesforce.
• Define technology obstacles and create strategies to address them.
• Identify application optimization, redesign, or development opportunities within the Salesforce platform that will support multiple business units.
• Co-own and support the Business in system adoption.
• Act as a promoter and driver of change, supporting business process improvement.
• Design, develop, and maintain out-of-box functionality, configuration, setup, complex flows, workflow rules, validation rules, and custom developments.
• Employ DevOps tools such as Copado, Jira, GitHub, and ServiceNow to effectively manage the development lifecycle of every change within the Salesforce environment.
• Leverage expert hands-on experience in Visualforce, Apex, SOQL, Lightning Web Components, Process Builder, Workflows, Java, C++, and architecture tools to develop solutions or enhance system performance and functionality.
• Spearhead the integration and connection between Salesforce.com and other enterprise applications.
• Ensure systems and processes comply with regulatory standards such as SOX, GDPR, 606, etc.

About You:

• You're both a big-picture thinker and an in-depth problem solver.
• You take pride in designing systems that can stand up to anything.
• You see issues before they become issues, even when scaling from one to one million customers.
• You're a critical thinker who challenges the status quo, resolves tough problems, and simplifies complex things.
• Team player with a positive attitude and passion for the opportunity.
• Quality first mindset, innovative thinker, eager to learn, grow, and develop.
• Proven track record of efficient architecture design of SaaS business applications and understanding of subscription-based businesses.
• Demonstrate bias for action and execution with a strong history of delivering projects and tasks on time and to specification.
• Organized problem solver with a process-oriented mindset.
• Quick Learner with an ability to ramp up in technologies and modules to meet business needs.
• Ability to juggle multiple priorities yet stay focused on delivering high business impact.

Minimum Qualifications

• 2+ years of Salesforce hands-on experience specific to Sales Cloud, administration, integration, configuration, enhancements, or similar.
• 2+ years of Salesforce Sales Cloud hands-on experience (i.e., designing, developing, and maintaining complex business solutions within the application).
• 2+ years experience with translating business requirements into technical/functional solutions

Preferred Qualifications

• Strong understanding and knowledge of Salesforce Sales Cloud capabilities and limitations paired with Salesforce.com architecture, design, and configuration skills.
• Hands-on experience in several mid-sized, global implementations using Salesforce.
• Experience working in a similar role for a SaaS company.
• Strong understanding, hands-on experience, or exposure to how organizations leverage the Salesforce platform to achieve their lead-to-cash processes.
• Exposure to Salesforce Lightning, VisualForce, APEX, Flows, Process Builder, Workflows, and Architecture topics.
• Demonstrated proficiency in leveraging CPQ and Billing expertise to seamlessly integrate and optimize these functionalities within Salesforce, enhancing overall business processes.
• 6+ months of Revenue Cloud (CPQ - Configure, Price, Quote software & Billing) experience or exposure.
  Salesforce.com certification.
• Excellent communication, project management, organizational, planning, customer service, interpersonal, written, and verbal skills to influence stakeholders.
• Bachelor's degree in Information Technology or a related field.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $104,000 - $177,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.