* Assist in the support of Client Experience Officers by assisting in the daily maintenance of existing relationships. This includes support for Electronic Banking, Mobile Banking, BillPay, HorizonXE, Remote Deposit Capture, Electronic Funds Transfers etc.
* Work closely with the Client Experience Officer/Client Experience Relationship Team to handle any client retail deposit needs in the absence of Client Experience Officer.
* Research and answer client inquiries; discuss products and rates.
* Educating clients on bank services, products, and digital capabilities by developing and maintaining a strong working knowledge of all relevant Bank products and services.
* Perform safe deposit box services.
* Research and verify account information and resolve problems for clients as necessary.
* May include answering and directing incoming client phone calls by discerning the levels of priority as well as escalation of calls to the appropriate team member, as necessary.
* Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws.
* Accept deposits, verifying cash and endorsements, and issues receipts.
* Cash checks
* Process credit card advances.
* Redeem U.S. Savings Bonds.
* Issue and sign cashier checks and loan proceeds checks.
* Accept loan payments and safe deposit box rental payments.
* Answer client inquiries and gives balances.
* Balance transactions at end of day and verifies cash totals.