Plascore has an opening for a Sales Service Specialist II - Cleanrooms to determine and meet customer needs, and coordinate with sales representatives and internal departments to meet these needs.

Key Responsibilities:

• Answer customer inquiries in a prompt, professional manner.
• Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
• Communicate order changes, priorities, and unique request between applicable teams.
• Determine the appropriate Plascore product suitable for the customer's application.
• Provide feedback to Sales and Engineering on customer product requirements
• Review and verify Customers purchase order aligns to agreed upon contract details
• Document customer concerns, assist with investigations and follow through.
• Complete continuous improvement projects pertaining to productivity, product and job improvements
• Maintain and update customer contact information
• Assist in improvements for ERP system
• Participate in with the team in measuring sales performance and analyze trends.
• Handle internal and external questions in a prompt, professional manner.
• Maintain a clean and safe work environment at all times.
• Continually looks for ways to improve job efficiency and performance.
• Perform all reasonably related duties as assigned.

Qualifications:

• High school diploma or equivalent.
• College degree in business preferred.
• Two to three years of progressively more responsible experience.
• Three to five years of customer service experience.
• Experience with AutoCAD 2D preferred
• Ability to independently analyze assigned tasks.
• Problem solve situations with qualitative and quantitative data.
• Strong verbal communication skills.

Requirements:

• Must be eligible to work on programs subject to ITAR Regulations. Therefore, candidates must be a U.S. Citizen or a U.S. Permanent Resident ('Green Card').

Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's light weight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.

Plascore Benefits:

Bonus Programs

• $1,200 Sign-On Bonus - Paid in monthly increments.
• $1,200 Employee Referral Bonus - Paid in monthly increments.
• Profit Sharing Bonus - Paid out each quarter.

Health Benefits

• Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
• New Hires are eligible for health insurance benefits on day one!
• Short-term and long-term disability coverage
• Employee Assistance Program

Paid Time Off

• Paid vacation & Unpaid leave
• 10 weeks of paid vacation for 11th year (4 weeks of paid vacation awarded for 10 years of service + 6 weeks earned)
• Paid Holidays
• Parental Leave

401(K) & Roth IRA

• 50% match up to 6% for all participating employees.

Educational Support

• Tuition Reimbursement for job-related and certificate programs

Childcare

• Flex Spending Account for childcare
• Tri-Share childcare program

Company Events

• Annual company picnic
• Annual golf outing
• Annual holiday party

Other Perks

• White-Caps baseball ticket raffles
• Clean work environment
• Smooth pace of work
• Family owned and operated.
• Security of work for an established, growing company that serves a diverse customer base.
• Bi-Weekly Pay

We are an EEO employer dedicated to workforce diversity