About the Role:

This role is the most senior operations support engineer profile in the Global Operations team. The incumbent takes the lead in operating a wide range of SAP, Windows, Linux, VMWare, other server operating systems, and storage systems in highly virtualized on-premise data centers and the public cloud.

At this level, the incumbent will not only be responsible for ensuring the health and optimization of the running services but will also assist and cover the team leader in planning the teams and play a critical role in continuous improvement activities. The role will also design, maintain and improve key operational processes and procedures related to the operational running of enterprise environments and is expected to take the lead in leading technology teams to achieve IT operational excellence.

What You'll Do:

• Defines operational processes with TD SYNNEX Services & Operations KPIs and SLAs for problem and/or issue resolution.

• Seeks and leverages opportunities to expand knowledge and skill base.

• Review, develop, and implement technical operational standards and procedures to ensure consistency and quality of service across IT infrastructure and systems.

• Identify opportunities to automate repetitive tasks and optimize workflows.

• Establish and analyze performance metrics and generate reports to assess operational performance and effectiveness of improvement initiatives.

• Identifies the required data to help build executive reports to cover the most critical operational processes.

• Align with external service providers and technology partners to ensure the adoption of the company's operational procedures and processes.

• Participates with the PMO to detect and analyze if the new incoming projects accomplish the operational procedures and excellence and to guide how to proceed and what will be taken into consideration from an operational perspective to deliver the project.

• Regularly evaluate operational processes and IT architecture to identify areas for improvement and anticipate future organizational needs, such as capacity planning and demand capacity.

What We're Looking For:

• A desirable broad understanding of information technology systems, including the principal layers, such as the hardware infrastructure (Servers, Storage, Networks..., etc.) and the platform (Virtualization, Backups, Scheduling, Automation, Cloud..., etc.).

• Desirable knowledge of IT operation services and the capacity to understand the operational services needed for maintaining the RUN of the infrastructure and systems.

• Experience in cloud infrastructures such as AWS, Azure, or Google Cloud Platform, especially in Azure.

• Desirable knowledge or analytical capacity to create workflows that describe different procedures or processes.

• +4 years' experience working in the IT operation departments or Service management departments.

• Valuable project methodology knowledge or participation in different IT projects.

• Valuable, have experience in automation of some processes or improvement procedures.

• Ability to analyze complex problems and make data-driven decisions to resolve them efficiently.

• Valuable, ITIL or similar knowledge

• A professional English level, writing and speaking, and the ability to communicate effectively with various stakeholders.

• Desirable knowledge of working with PowerBI or similar front-end BI tools.

• A bachelor's degree in systems engineering or a related field is preferred.

• Technical knowledge of systems engineering or a related field of study is required.

• Other Education / Certifications: ITIL foundation, 6-sigma white belt, related Expert Microsoft server and Azure products certifications, Linux LPIC-21, and VMWare vSphere certification. CCNA is a plus-project management skills (PMP, Scrum Master, Prince 2 as reference).

• Able to execute instructions and request clarification when needed.

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English and Spanish.

• Possesses strong multicultural interpersonal skills.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to maintain confidentiality of sensitive information

• Able to build solid, effective working relationships with others.

• Able to exhibit the ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at an advanced level.

#LI-PN1

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.