As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

This position is within the Core Banking Services organization, and is focused on supporting the Fiserv Systems. This position will report to the Director of Core Banking Services.

The IT Core Banking Support Analyst has primary responsibility to provide support for South State Bank's Fiserv Core Banking systems by taking ownership of all task and challenges they encounter in the support of the Core System Applications. In addition, would

ESSENTIAL FUNCTIONS

• Work with business stakeholders and other SMEs to assess current capabilities, understand high-level business requirements and apply technical background/understanding in the development of System Requirements Specification (SRS) documents
• Work with the business to design effective "To-Be" processes; identify and define detailed product requirements and use cases
• Work with the IT Specialists (Solution Designers, Configuration, Data Modeler, Test) to translate user and/or systems requirements into functional technical specifications
• Collaborate closely with Application Owners, Application Managers, and Solution Designers as the business/functional counterpart in solution identification and maintenance
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing; participate in the testing of developed systems/solutions
• Adhere to existing processes/standards including the system development life cycle (SDLC) and project management methodology (PMLC), business technology architecture, risk and production capacity guidelines and escalate issues as required
• Monitor product lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
• Contribute to the development of project plans by participating in the scoping and estimating of proposed projects
• Communicate project status and provide timely escalation of issues to the Technology Project Manager (Application Manager, Demand Manager, Portfolio Manager) and ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution
• Act as a technical resource for business partners to ensure deliverables meet business and end-user requirements
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery

TECHNOLOGY & INFRASTRUCTURE

• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity

• Provide technical support for escalated incidents/outages to ensure that they are resolved efficiently with minimal impact to stakeholders
• Work with the Project Manager and other team members to define metrics and performance goals for the application
• Provide input into the Application Deployment Plan
• Monitor product lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-design, as required

BUSINESS

• Assist in the identification of opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience. This may include: evaluation of tools and utilities that boost productivity, refactoring / redesign of existing modules for performance and scalability, or process improvements
• Develop/maintain expertise of system development methodologies, IT implications for systems/technologies and impact on business solutions
• Follow defined standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Support Knowledge Management processes for business partners and ensure knowledge is codified, monitored, tracked and managed
• Manage SharePoint & Intranet structure and content
• Coordinate / facilitate training and communication of key knowledge assets with all required SMEs
• May develop and/or contribute to negotiations of third party contracts/agreements

OTHER DUTIES

Accepts other duties as assigned.

COMPETENCIES

• At least 3+ years of experience in support of core banking platforms
• At least 5+ years of experience in a technical role
• At least 2+ years of supervisory experience
• Works independently as the senior or lead role and coaches/ guides members within area of expertise
• Subject matter expert in all aspects of loan administration and operations a plus
• Consults with clients and/or project teams
• Acts as a key resource for project teams and the various lines of business
• Leads the development of detailed/ complex and/or comprehensive project plans which impacts the Fiserv core systems
• Leads resolution of client applications issues
• Ability to multi-task and meet designated deadlines
• Strong organization skills

Qualifications and Education Requirements

• Education: 3+ years of previous work experience supporting core banking systems
• Experience: Software Development Lifecycle, Application Management, Testing, Project Management, Leadership, Change Management, Incident Management, and Release Management
• Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak and understand English, Testing Methodologies, Configuration Management, and Relationship Management

TRAINING REQUIREMENTS/CLASSES

• Complete New Employee Orientation and other training classes as determined by the Director of Core Banking Services

• Required annual compliance training

RECOMMENDED ADDITIONAL TRAINING

Continual Fiserv Online Learning Courses

Supervisory Responsibility

This position does have supervisory responsibilities

PHYSICAL DEMANDS/WORK ENVIRONMENT

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

TRAVEL

Occasional