The System Technologist is responsible for implementing complex communication system infrastructure and technical support of specialized subsystems and product applications. This includes troubleshooting software-driven electronics, IP networks, server and network hardware, and performance verification and optimization of RF and broadband architecture, including legacy analog, advanced digital P25, and data infrastructure.

Responsibilities include:

• Team with Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations

• Provide weekly reports of activities and accomplishments.

• Utilizes system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment. Provides as-built information for the final system documentation package.

• Utilizes network design tools, formalized process documents, and customer input to perform onsite and remote configuration of network, server, RF, and databases. Provides as-configured documentation and baseline reports.

• Utilizes system logs and tools to perform onsite and remote troubleshooting of networks, servers, databases, and RF infrastructure. Verifies system logs and event monitoring applications are clear of any faults.

• Utilizes product and system test plans to perform acceptance testing. Corrects any deficiencies found during testing. Provides accepted test results for the final system documentation package.

• Utilizes product specifications, FCC license data, and design parameters to perform performance verification/optimization of advanced digital and legacy analog RF infrastructure. Provides baseline measurement data and accepted test results for the final system documentation package.

• Utilizes project design drawings and customers' current system information to design/develop solutions to complex technical issues encountered during system implementation, upgrades, or support issues.

• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results

Specific Knowledge/Skills:

• Unique combinations of multi-site RF communications systems and computer/networking skills are required.

• Strong knowledge of LAN/WAN IP networks and proficiency in computer network installation, configuration, and maintenance of systems, including cabling, routers, switches, and firewalls.

• Experience with installation, administration, and troubleshooting of:

  • Server Virtualization, specifically with VMWare ESXi v.6+ or Microsoft Hyper-V 2012+

  • Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019

  • Workstation Operating Systems, specifically Windows 7 & 10

  • Switches, routers, firewalls, specifically HP and Juniper

• Knowledge of secure products/protocols (KMF, KVL, AES)

• Knowledge of RF systems, such as transmitters, receivers, filters, and antenna networks

• Experience working on Project 25 products (trunked and conventional)

• Demonstrate systems experience and have related experience with the following equipment:

  • Motorola base stations (Quantar, G-Series)

  • Motorola consoles (MCC7500, AXS)

  • Astro25 Master Site Equipment

  • Astro 25 Multisite and ASR equipment

  • Channel Banks and T1 Circuits

• Knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques

• Experience with logging recording systems

• Skilled in the use of various communications test equipment, including:

  • Communication system analyzers (S412E LMR Master, Viavi 3920B)

  • RF Power Sensor

  • Ethernet test sets (Anritsu 9090A, VeeX MTX150, T-BERD 5800

  • T1 test sets

  • TIMS (Transmission Impairment Measurement Set)

• Experience with Motorola subscribers (APX, APX Next), and CPS programming software

• Highly computer literate with proficiency in MS Word, Excel, Powerpoint, Access, and Google G-Suite applications

• Strong self-management skills and "people" skills to work closely with Motorola's customers and partner community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Able to operate under stressful situations to resolve customer problems quickly

• Must have excellent communication skills and always present a professional image.

• Must have a valid driver's license and no traffic violations

• Must be able to obtain background clearance as required by government customers

• Willing to travel extensively as needed (>75%)

• Ideally, the individual should have or be pursuing at least one industry network certification. Examples include:

  • CompTIA Network+

  • CompTIA Security+

  • Juniper JNCIA

  • Cisco CCNA

  • Nokia NRS1

Note: This is a remote position with travel (~75%) to support projects. The candidate MUST reside in or be open to relocation to FL, GA, NC or SC.

The preferred candidate will reside in Florida or Southern Georgia.

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