Position Summary:
Intern is introduced to the implementation of Interactive Voice Response (IVR) / Automated Call Distribution (ACD) systems. Focus of position will be supporting a 4-man team with Service Management and Product Testing. Intern will participate in daily internal team meetings. The individual will be provided access to the IVR Team's document repository and will develop Memorandums of Understanding (MOU) for our customer base. The intern will help drive closure to current customer issues. The intern will also be introduced to software development and design of IVR workflows in MS Visio. This position will work closely with our senior technical resources. The Candidate must be detail-oriented and able to work well with team members.
The essential duties and responsibilities will include the following but are not limited to:
Tasks:
Skills:
Attributes:
Experience And Education:Studying in college with a focus on software development or the broader IT field.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.