Supports the day-to-day operations of Account Managers, Customer Service Reps, and customers by providing product, application, and technical support and service. Regularly supports customers and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services. Consults with customers on product and system applications.

Essential Functions

• Provides Pipe, Valves and Fitting (PVF) product support for branches and customers.
• Performs a strategic analysis of assigned market and develops annual sales strategy to achieve annual sales quotas. Quarterly reviews conducted to ensure strategy is on pace to meet sales goals.
• Supports the day-to-day operations of Account Managers, Customer Service Reps, Product Managers and customers by providing product, application, and technical support and service.
• Works closely with Border States' sales and marketing staff to meet and exceed sales and gross profit objectives.
• Regularly supports customers and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services which includes but is not limited to providing customers field support by phone or other means, application support, repair service, training, and other services as required.
• Consults with customers on product and system applications.
• Provides customers with timely follow-up on quotations, technical inquiries and other requests.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Provides continuous contact and interaction with customer's engineering staff, contractors and consultants.
• Actively participates in the marketing, planning, and sale of Border States' technical products and services.
• Participates in and advises management on the implementation and success of marketing plans and strategies.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
• Evaluates new products and makes recommendations on stock levels for new and existing products.
• Leads customer and Border States employee training on new and existing product lines and applications in specified product areas.
• Designs, develops and/or maintains database and documentation files such as engineering and technical records, TCCM savings, customer parts database by SKU including technical reference information (guides, specifications and standards), product and vendor files, technical reference library, and customer information file.
• Evaluates and manages Area's demo equipment and makes suggestions for new products in specified product areas.

Non-essential Functions

• Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
• Ensures existing demos are in functional condition.
• Performs product updates and new product launches for branches and customers as required.
• Attends and assists with sales meetings, trade shows and training programs as needed.
• Performs other duties as assigned by supervisor or designate.

• Minimum of a four-year technical or engineering degree or the equivalent in work experience.
• Knowledge and technical competence in understanding mechanical piping systems, PVF products and applications including valve automation and instrumentation preferred.
• Minimum of five-years of prior customer service, marketing, quotation or sales experience preferred.
• Minimum of five-years of prior PVF
• distribution and quotations experience preferred with a comprehensive knowledge of Border States product lines and applications, alternate product substitutes, and supplier pricing policies.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.

• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Ability to think and plan strategically
• Excellent interpersonal, written and verbal communication skills
• Ability to effectively plan and organize
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.