For seekers of true respite, the wellness inspired, the connected, and the hidden moment traveler, Blossom Hotel offers an escape from the ordinary, set against a tranquil backdrop, designed to evoke luxury in every little moment through sophisticated, inviting guest programing and polished, genuine service. Blossom Hotel is a place where every detail is intriguing, thoughtful, refined, and distinctively timeless. It is rooted in its innovation narrative and anchored by its signature design that blends perfectly with the professional character of the neighborhood.

Join this industry changing and forward-thinking team as the Front Desk Supervisor to create thoughtful, poised, anticipatory, unpretentious, and discreet service with the highest level of diligence in in ensuring our guests Stay in Full Bloom.

Job Description:

• Assist with training, provide open communication to management team regarding performance and discipline. Provide constructive feedback to staff to ensure performance expectations are met.
• Supervise the daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced, and optimal service and hospitality is provided to all external and internal guests.
• Resolve guest questions and complaints by conducting thorough research of the situation and determining the most effective solution.
• Welcome guests, complete check-in process and explain hotel amenities/offers.
• Promote hotel services and facilities for revenue opportunities.

Required Skills & Abilities:

• At least one (1) year previous hotel front desk supervisor experience required.
• Flexible to work AM and PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed.
• Must have the ability to communicate in English, both verbal and written.
• High comfortability in working with computers.
• Must be able to stand/walk for at least eight (8) hours.
• Basic mathematical skills for cash handling purposes.

Benefits:

• Medical, dental and vision insurance
• Matching 401k
• Free life insurance
• Paid time off
• Holiday pay
• Hotel discount program and more!

Loyal - Shows firm and constant support to a cause
Thought Provoking - Capable of making others think deeply on a subject
Innovative - Consistently introduces new ideas and demonstrates original thinking
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Functional Expert - Considered a thought leader on a subject
Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity

Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Financial - Inspired to perform well by monetary reimbursement
Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

1 years: Front Desk Supervisor Experience (required)