OneVisit Clinical Support and Training Specialist
Pittston, PA US
Posted 7 days ago
Job Description

Benco Dental, the largest privately owned, full-service dental distributor in the United States, is seeking a OneVisit Clinical Support and Training Specialist to join its growing merchandise marketing team. The OneVisit Clinical Support and Training Specialist is responsible for clinical in-office, remote, and on-site training of CAD/CAM scanning, design and milling solutions, remote dental technology support and imaging software and curriculum development and delivery for Benco Dental's clinical CAD/CAM training program. This specialist can be located anywhere in the United States.

Duties and Responsibilities:

  • Customer Training and Support (60%)
    • Provide orientation and training of all procedures related to digital CAD/CAM imaging
    • Train staff on the image enhancement tools within digital x-ray imaging software, digital workflow of the CAD/CAM process and integration into the dental Office
    • Provide CAD/CAM Technology training to dental staff on CAD/CAM scanners, design software, dental mill equipment, x-ray sensors and 3D printing
    • CAM/CAM responsibilities include training dental office clinical teams on preparation of restorative site, scanning site, software fabrication of restorations, milling of restoration, placement of restoration, and final adjustment of restoration
    • Work closely with dental offices through the design of cases in order to support clinical issues during the process
  • Training Coordination and Curriculum (40%)
    • Coordinate training activities for CAD/CAM train the trainer program
    • Train new CAD/CAM field trainers and identify external development opportunities
    • Lead new hire certification and annual re-certification process for technology trainers on clinical CAD/CAM products with certification requirements
    • Partner with vendors to develop and maintain digital dental workflow curriculum and playbooks for product training on clinical CAD/CAM solution
    • Partner with the OneVisit Experience Management team to assess and maintain proper training standards
    • Provide input on development of customer facing materials related to the clinical CAD/CAM solution
    • Assess clinical training trends and needs quarterly to identify continuous improvement opportunities
    • Stay current on clinical CAD/CAM technology Benco is offering and identify potential offerings through research and attending vendor training classes


  • Minimum of 5 years of Clinical Dental experience
  • Minimum of 2 years CAD/CAM Training
  • Subject matter expert of Dental CAD/CAM Technology
  • Dental implant and digital imaging equipment knowledge including full dental CAD/CAM workflow and x-ray equipment and enhancement
  • Understanding of tooth preparation for impression taking and dental anatomy and procedures
  • Extensive knowledge of clinical chair-side CAD/CAM equipment, materials used for placement of restorations and imaging software
  • Experience with curriculum development and training program coordination, planning and delivery
  • CAD/CAM certifications a plus
  • 90% travel associated with technology training
  • Flexibility is required to accommodate Customers' schedules
  • Ability to strictly follow training protocol

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 30,000 customers and over 1,400 associates in 45 states. It's our mission to deliver success smile after smile. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians.

Benco is enthusiastically committed to diversity. We are an Equal Opportunity and Affirmative Action Employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
5+ years
 This company is a Federal Contractor
Email this Job to Yourself or a Friend
Indicates required fields