Customer Service Intern
New Berlin, WI US
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Posted 14 days ago
Job/Internship Description
Customer Service Intern
Location:New Berlin, WI Distribution Center-Corporate
Job Code:655
# of openings:1
Description

CUSTOMER SERVICE INTERN - NEW BERLIN, WI

OVERVIEW

The Customer Service Intern works with the Customer Service and Sales teams to collaboratively support customer service activities. The Customer Service Intern assists in; entering customer orders, achieving on time delivery of customer orders through various reporting, troubleshooting orders, proactive communication collaborating with customers and maintaining customer records to assure IEWC provides customer service excellence.

KEY RESPONSIBILITIES

Customer Service

  • Work collaboratively with Customer Service, Sales and Distribution Center to update SAP delivery time on customer orders

  • Maintain all accuracy and metric goals to ensure a best in class customer experience for IEWC customers

  • Work collaboratively with Customer Service and Sales to ensure orders are entered accurately and efficiently

  • Maintain accurate, updated data within Customer Records in SAP

  • Manage Open/Late order report in SAP

  • Update customers on order status and make appropriate order changes per customer request

  • Work with Quality Team to notify customer about material compliance standards

Teamwork

  • Partners with a variety of teams including: Customer Service, Sales, Distribution Center and Quality to ensure a best in class experience for all IEWC customers and stakeholders

Personal & Team Development

  • Actively participate in opportunities to improve individual knowledge of the company, products, markets and systems

  • Follow a path of continuous improvement, using internal resources to enhance technical knowledge, sales and service skill levels

  • Maintain technical competency in all IEWC computer applications and customer service skills

Safety and Housekeeping

  • Follow and comply with all safety and work rules and regulations.Maintain departmental housekeeping standards

Personal Development

  • Demonstrate ypotentialcommitment by actively working to complete annual goals and performance review

    *The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.

The values, competencies, technical skills and physical demands enumerated below are representative of those required while taking action to successfully fulfill the Key Responsibilities of the position.

VALUES AND COMPETENCIES

Support IEWC's commitment to its Values and reflect all Competencies relevant to the position, as reflected on The Wire under Human Resources> Human Resources> EPP.

TECHNICAL SKILLS

  • Education and/or Experience: Pursuing an Associate's or Bachelor's in Business related program

  • Certificates, Licenses, and/or Registrations: A valid driver's license

  • Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables

  • Computer Applications Skills: Ability to work in a Windows environment and learn Outlook and SAP. Strong working knowledge of Microsoft Office and Excel

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Movement: Frequently required to use hands and fingers. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds

    Work Environment: Occasionally is exposed to a warehouse or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level in the moderate to high range. Occasionally is exposed to risk of electrical shock

  • Travel: Less than 10% work related travel

    The above statements reflect the general framework of the position and are not to be construed as a detailed statement of all the requirements that may be inherent in the position. Details may be added or subtracted from time to time. As needed, the manager will review this position description with the employee and determine appropriate modifications.

EOE/Minorities/Females/Veterans/Disabled

 

Position Summary
Company
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
 This company is a Federal Contractor
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