CUSTOMER SERVICE INTERN - NEW BERLIN, WI
The Customer Service Intern works with the Customer Service and Sales teams to collaboratively support customer service activities. The Customer Service Intern assists in; entering customer orders, achieving on time delivery of customer orders through various reporting, troubleshooting orders, proactive communication collaborating with customers and maintaining customer records to assure IEWC provides customer service excellence.
Work collaboratively with Customer Service, Sales and Distribution Center to update SAP delivery time on customer orders
Maintain all accuracy and metric goals to ensure a best in class customer experience for IEWC customers
Work collaboratively with Customer Service and Sales to ensure orders are entered accurately and efficiently
Maintain accurate, updated data within Customer Records in SAP
Manage Open/Late order report in SAP
Update customers on order status and make appropriate order changes per customer request
Work with Quality Team to notify customer about material compliance standards
Personal & Team Development
Actively participate in opportunities to improve individual knowledge of the company, products, markets and systems
Follow a path of continuous improvement, using internal resources to enhance technical knowledge, sales and service skill levels
Maintain technical competency in all IEWC computer applications and customer service skills
Safety and Housekeeping
Demonstrate ypotentialcommitment by actively working to complete annual goals and performance review
*The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.
The values, competencies, technical skills and physical demands enumerated below are representative of those required while taking action to successfully fulfill the Key Responsibilities of the position.
VALUES AND COMPETENCIES
Support IEWC's commitment to its Values and reflect all Competencies relevant to the position, as reflected on The Wire under Human Resources> Human Resources> EPP.
Education and/or Experience: Pursuing an Associate's or Bachelor's in Business related program
Certificates, Licenses, and/or Registrations: A valid driver's license
Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables
Computer Applications Skills: Ability to work in a Windows environment and learn Outlook and SAP. Strong working knowledge of Microsoft Office and Excel
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Movement: Frequently required to use hands and fingers. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds
Work Environment: Occasionally is exposed to a warehouse or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level in the moderate to high range. Occasionally is exposed to risk of electrical shock
Travel: Less than 10% work related travel
The above statements reflect the general framework of the position and are not to be construed as a detailed statement of all the requirements that may be inherent in the position. Details may be added or subtracted from time to time. As needed, the manager will review this position description with the employee and determine appropriate modifications.