We are hiring for positions at our Charleston International Airport location.
We are currently hiring for the following positions:
Current openings include Morning, Mid and Night Shifts. Weekends and holidays included!
- Full-Time/Part-Time Car Detailers
- Full-Time/Part-Time Return Agents
- Part-Time Drivers
* Drive the vehicles from return location to cleaning/servicing location; leave vehicles positioned for best access by service agents, as directed by management.
* Drive serviced vehicles to ready line area and park for easy access by customers as directed by management.
* Deliver vehicles to other locations as directed by management, such as licensee locations, rail yard, auction sites, body shops, or other corporate locations.
* Move vehicles to different areas of the lot or facility as needed and directed by management.
* Answer customer questions or direct them to the appropriate person.
* Perform other service-related duties to ensure our products and services meet the needs of our customers.
* Management reserves the right to modify, change or delete assigned duties
Full-Time/Part-Time Car Detailers:
* Clean vehicle exterior by hand, brush or by operating washing equipment
* Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand
* Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)
* Determine need for and add windshield fluid, gas, oil, water and antifreeze
* Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
* Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
* May be responsible for maintaining an inventory of cleaning supplies
* May assist with local automobile deliveries
* Perform miscellaneous job-related duties as assigned
Full-Time/Part-Time Return Agents:
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings.
- Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement
- to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
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