Suzanne Bates is the author of two business best-sellers, Motivate like a CEO, Communicate Your Strategic Vision and Inspire People to Act! and Speak Like a CEO, Secrets for Commanding Attention and Getting Results (both published by McGraw Hill). She is President and CEO of Bates Communications: and author of Suzanne’s books and products include How to Make a Name in Business, and The Power of Adversity, Communicating with Clients and Customers in Challenging Times.