Job Number: R50025243
Brand: Fox Corporation
Job Type: Technology
Location Type: Hybrid
Experience Level: Experienced Hires
Location: Los Angeles, California
Job Posting Date: April 16, 2024
At Fox Tech, we stand as a beacon of innovation, crafting world-class, large scale digital products that redefine the entertainment experience. We're on the lookout for visionary individuals to join our pioneering team, tasked with shaping the future of streaming products. Now is your chance to be part of creating and delivering extraordinary digital experiences spanning Sports and Entertainment.
As a key member of our team, you'll drive innovation and significantly contribute to our mission of pioneering the next generation of streaming products. Your opportunity to create unparalleled fan experiences for these iconic sports events is here. Our current advanced digital solutions, accessed by millions across web, mobile, and living room devices, signify just the start of our ambitious journey.
ABOUT THE ROLE
You provide thought leadership and back your recommendations with data-driven evidence, as well as a demonstrated comprehension of the dependencies and implications of your projects
You work collaboratively with cross function teams to drive performance to achieve goals defined
You take a creative approach to problem solving
You are exceptionally organized and feel confident stepping into ambiguous situations
You care about your team and their varied perspectives, and are invested in their success
You are excited to transform the way we support our customers by finding the intersection of technological advancements and tried-and-true customer service principles
A SNAPSHOT OF YOUR RESPONSIBILITIES
Salesforce administration and enhancements Salesforce Service Cloud experience desired
Experience and understanding working with AI, specifically virtual agent
Management & oversight of system improvements
Daily, monthly, quarterly, annual, special event and ad hoc reporting
All System/Application user access, provisioning and maintenance
Cyber Security owner
Work with cross functional teams and manage internal development relationship
Maintain, manage, and update system improvement roadmap
Test and approve all system development changes
Perform ongoing operational testing to QA and verify systems integrations, configuration expectations, data flow, and reporting
Work closely with Contact Center partner to administer changes needed to agent facing views, sign-ons, configurations, and setting up and managing business rules
Drive organizational knowledge around features available within the Customer Care technology stack
Experience in systems administration, technical product development, or large-scale technical implementations
Proven track record in technical vendor management
Ability to work with multiple project stakeholders (e.g., internal core team, external vendors, contractors, business users, senior management)
Strong verbal and written communication skills,
Expert at documentation of process and procedures
Effective communication and presentation skills appropriate for interaction with network clients, vendors, and senior management
Proficiency in task and ticket management with systems like Datadog and the full Atlassian suite
Flexible schedule
Some domestic/international travel may be required
#Ll-Hybrid
Learn more about Fox Tech at https://tech.fox.com
#foxtechWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.
Click here to learn more about the diverse communities of people behind our brands.