Organizational Overview

Founded in 1969, the National Council for Mental Wellbeing (National Council) is a membership organization that drives policy and social change on behalf of nearly 3,200 mental health and substance use treatment organizations and the more than 10 million children, adults, and families they serve. The National Council is a 501(c)(3) association that advocates for policies that ensure people who have mental health and substance use challenges have access to comprehensive, high-quality services. We also offer state-of-the-science education and practice improvement consulting and resources to ensure services are efficient and effective.

The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Position Summary

The National Council is seeking an intern who will support internal customers by providing resolutions to technical issues and inquiries by answering and responding to Help Desk calls and e-mails, escalating requests, monitoring resolutions, and providing first and second-level computer hardware, software, and telecommunications support to users. The intern reports directly to Information Systems Director and provides strong customer service and maintains the standards set forth by the organization while ensuring that all hardware and software-related tasks are performed using industry-standard methods. The ideal candidate will have 2+ years of experience providing IT support for a 185-220-person organization in a highly mobile, primarily Windows-based, Office 365 environment.

This is an hourly paid, remote, full-time summer internship with a projected start date of Monday, May 23, 2022. Interns are provided with laptops for the duration of the internship if needed. We welcome applicants from all US time zones, knowing that some virtual required meetings and trainings may occur in the US Eastern Time.

Responsibilities

• Work closely with the IT operations analyst and collaborate on projects and troubleshooting the day-to-day IT
• Learn to use Zendesk IT support request ticketing service
• Come up to speed with support virtual meeting platforms such as Zoom and Microsoft Teams.
• Support IT operations analyst on onboarding orientation to incoming staff and follow the off-boarding procedures to collect and revoke access to resources and services promptly
• Experience with Microsoft office suites -office 365 and office for mac and iOS mobile devices
• Ability to effectively build understanding with staff and maintain professionalism
• Ability to learn and take on additional responsibilities

Required Qualifications

• Current student or recent graduate of an information technology-related field
• Training or certifications A+, Network +, MCP or MCDST (Not necessary but a plus)

Knowledge, Skills and Abilities

• Operating Microsoft office suite
• Excellent written and oral communication skills
• Higher customer service orientation
• Ability to learn and use new technology tools and service
• Detail-oriented and follow process and procedures

Competencies

• Ability to champion Diversity, Equity, Inclusion
• Initiative
• Interpersonal skills
• Teamwork
• Analytical Thinking

National Council is an Equal Opportunity/Affirmative Action Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.